Streamline

ITIL web based application for automation of the process for management of IT services and centralized management of business processes

Characteristics

  • Multilevel architecture
  • Independent from DB, Application server
  • Cross device web interface
  • Multi-functionality
  • Multilanguage
  • Multilevel of Security
  • ITIL web based application for automation of the process for management of IT services and centralized management of business processes
  • Flexible system, created by combining of several modules, with the possibility of autonomous and integrated functioning of each of the modules
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Advantages

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Predefined interfaces to Oracle FlexCube

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Unique and innovative functionality

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Easy initiation of requests for change and setting priorities based on urgency and impact on the business processes

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On time reaction regarding the occurred incidents, problems, changes

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Continuous operating mode of the system

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Convenient user interface

Functionality

Management of IT services and centralized management of business processes.

  • Maintains ITIL processes for management of incidents, problems, changes/change management/, versions/release management /, levels of services /service level management/
  • Immediate notification to end users about the state of the incident, problem, change

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